Our Policy lasts for 28 days, once 28 days have passed unless your item is under warranty we will not be able to offer you a refund or exchange.
Check product manufacturers warranty as warranty differs from manufacturer. (Eleaf products 28 days only)
Used E-Liquids, Coils, Pods or Tanks are not eligible for refunds or exchanges.
Proof of purchase is required for yours item(s) to be eligible to be returned, we require your item where possible to be returned in its original packaging and unused. To return a product please contact us for a returns form.
What happens when a product is returned:
We offer, Credit notes and Replacement on all returns.
Please allow up to 5 working days for your Returns to be processed.
Once your return has been received it will be subject to an inspection. We will notify you via email to inform you if the return has been approved or rejected. If rejected the return will be sent back to you. If approved we will contact you to confirm the return option.
Late or Missing refunds (If applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Shipping:To return your product, you should send your product to: The Vape Store Boston, Waterfall Plaza, Bank Street, Boston, Lincolnshire, PE21 6DY You will be responsible for paying for your own shipping costs for returning your item.
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