Effective Date: [28/01/2025]
At Lincolnshire Vapours Ltd ("we," "us," "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, shop in-store, make purchases over the phone, or otherwise engage with us. By accessing or using our services, you agree to this Privacy Policy.
1. Information We Collect
1.1 Information You Provide to Us
We collect the information you provide directly to us, including:
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Personal Details: Name, email address, phone number, and postal address.
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Account Information: When you create an account on our website.
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Payment Information: Card details and billing information for transactions.
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Contact Preferences: Your preferences for marketing communications.
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In-Store and Phone Transactions: Contact details you provide for raffle entries, promotions, or when purchasing items over the phone.
1.2 Information We Automatically Collect
When you use our website, we may collect information automatically, such as:
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Device Information: IP address, browser type, and operating system.
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Usage Data: Pages visited, links clicked, and time spent on the site.
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Cookies and Similar Technologies: To personalise your experience and analyse website performance.
1.3 Information from Third Parties
We may collect information from trusted partners, such as payment processors and delivery partners.
2. How We Use Your Information
We use the information we collect to:
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Fulfil and manage your orders.
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Provide customer support.
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Improve and personalise your experience.
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Send you marketing communications (with your consent).
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Detect and prevent fraud or other harmful activities.
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Comply with legal obligations.
3. How We Share Your Information
We may share your information with:
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Service Providers: Payment processors, delivery services, and IT support providers.
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Legal Authorities: Where required by law or to protect our rights.
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Marketing Partners: With your consent, for promotional purposes.
We will never sell your personal information.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
Cookie Categories:
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Essential Cookies: Required for website functionality.
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Performance Cookies: To understand website usage.
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Marketing Cookies: To personalise advertising.
5. Your Rights and Choices
You have the right to:
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Access and Correct: Request access to or correction of your personal information.
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Withdraw Consent: Opt out of marketing communications.
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Data Deletion: Request the deletion of your information, subject to legal requirements.
To exercise any of these rights, please contact us at lincsvapours@gmail.com/01205 362641.
6. How We Protect Your Information
We implement appropriate technical and organisational measures to safeguard your information from unauthorised access, disclosure, alteration, or destruction.
7. Retention of Information
We retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.
8. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from anyone under this age. If we become aware that we have collected information from an individual under 18, we will delete it promptly. By using our services, you confirm that you are at least 18 years old.
9. In-Store and Phone Data Collection
When you participate in in-store promotions, such as raffles, or make purchases over the phone, we will collect your contact information to notify you if needed or process your order. If you make a payment over the phone, we may collect your payment card details solely for the purpose of securely processing the transaction via our in-store payment terminal. We do not store your payment card information after the transaction is completed.
10. International Data Transfers
If you are accessing our services from outside the UK, your information may be transferred to and processed in the UK. By using our services, you consent to this transfer.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Lincolnshire Vapours Ltd
Shop 18, Waterfall Plaza, Bank Street,
Boston, Lincolnshire, PE21 6DY
lincsvapours@gmail.com
01205 362641
Your privacy matters to us. Thank you for trusting Lincolnshire Vapours Ltd.