Privacy Policy

Effective Date: 28/01/2025
Last Updated: 03/03/2026

At Lincolnshire Vapours Ltd (“we,” “us,” “our”), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

Visit our website
Shop in-store
Make purchases over the phone
Engage with us in any other way

By using our services, you agree to this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We collect the information you provide directly, including:

Personal Details: Name, email, phone number, postal address.
Account Information: When you create an account on our website.
Payment Information: Card details and billing information for transactions.
Contact Preferences: Your marketing preferences.
In-Store & Phone Transactions: Details for raffle entries, promotions, or telephone orders.

1.2 Information We Automatically Collect

When you use our website, we may automatically collect:

Device Information: IP address, browser type, operating system.
Usage Data: Pages visited, links clicked, time spent on site.
Cookies and Similar Technologies: To personalise your experience and analyse website performance.

1.3 Information from Third Parties

We may collect information from trusted partners, such as payment processors and delivery services.

2. How We Use Your Information

We use the information we collect to:

Fulfil and manage your orders
Provide customer support
Improve and personalise your experience
Send marketing communications (with your consent)
Detect and prevent fraud or other harmful activities
Comply with legal obligations

3. How We Share Your Information

We may share your information with:

Service Providers: Payment processors, delivery services, IT support providers
Legal Authorities: When required by law or to protect our rights
Marketing Partners: With your consent, for promotional purposes

We will never sell your personal information.

4. Shopify Integration

Our website is hosted on Shopify, which collects and processes certain personal information to provide and improve the Services. This may include:

Processing payments and orders
Providing enhanced features, analytics, and security
Supporting personalised advertising with third-party services

For more information on how Shopify handles personal information, you can visit the Shopify Privacy Portal.

5. Cookies and Tracking Technologies

We use cookies to improve your browsing experience. You can manage cookie preferences through your browser settings.

Cookie Categories:

Essential Cookies: Required for website functionality
Performance Cookies: Understand website usage
Marketing Cookies: Personalise advertising

6. Your Rights and Choices

You have the right to:

Access & Correct: Request access to or correction of your personal information
Withdraw Consent: Opt out of marketing communications
Data Deletion: Request deletion, subject to legal requirements

To exercise these rights, contact us at lincsvapours@gmail.com or 01205 362641.

UK and EEA customers may have additional rights, including objection or restriction of processing.

7. How We Protect Your Information

We implement appropriate technical and organisational measures to safeguard your information from unauthorised access, disclosure, alteration, or destruction.

Please note no security measures are perfect; do not send sensitive information over unsecure channels.

8. Retention of Information

We retain your information for as long as necessary to:

Fulfil the purposes outlined in this Privacy Policy
Comply with legal obligations
Resolve disputes

9. Children’s Privacy

Our services are not directed at individuals under 18. We do not knowingly collect information from anyone under 18. If we discover such data, it will be promptly deleted.

By using our services, you confirm you are at least 18 years old.

10. In-Store and Phone Data Collection

When participating in in-store promotions or making phone purchases, we may collect your contact details and payment card information solely for transaction purposes. Card information is not stored after processing.

11. International Data Transfers

If you access our services from outside the UK, your information may be transferred and processed in the UK. By using our services, you consent to this transfer.

12. Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies if you choose to interact with them.

13. Security and Retention

While we take steps to protect your data, no security is 100% guaranteed. Retention of your personal information depends on legal obligations, disputes, and the need to maintain your account.

14. Complaints

If you have complaints about our privacy practices, contact us at:

Lincolnshire Vapours Ltd
Shop 18, Waterfall Plaza, Bank Street,
Boston, Lincolnshire, PE21 6DY
Email: lincsvapours@gmail.com
Phone: 01205 362641

You may also lodge a complaint with your local data protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or Shopify integration. Significant changes will be posted on our website with an updated effective date.

Your privacy matters to us. Thank you for trusting Lincolnshire Vapours Ltd.